Your information helps us fulfil your order and run Tapzy.
We collect the information needed to process purchases, customise and program products, provide accounts and support, and operate our store responsibly. The full detail is below.
Tapzy (Pty) Ltd (“Tapzy”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit tapzy.co.za, create an account, place an order, contact us or otherwise use our services.
1. Information we collect
When you interact with Tapzy, we may collect information including your name, email address, telephone number, billing and delivery address, order details and communications with our team.
When you order a customized product, we may also collect logos, artwork, images, business information, website links, social-media links, Google Review links, WhatsApp numbers or other information required to produce and program your Tapzy product.
We may also automatically collect technical information such as your device type, browser, IP address, pages visited, referring website and general interaction with our website through cookies and similar technologies.
Payment information is generally processed securely by Shopify and the payment providers available through our checkout. Tapzy does not normally receive or store your complete payment-card details.
3. How we use your information
We use personal information to process and fulfil orders, create and program NFC products, arrange delivery, provide customer support, manage customer accounts, communicate regarding orders, prevent fraud and abuse, improve our website and services, perform analytics and comply with our legal obligations.
Where permitted and where appropriate consent has been obtained, we may also use your contact information to send marketing communications, promotions or product updates.
You may unsubscribe from marketing communications at any time.
4. Custom products and submitted content
When you submit a logo, artwork, photograph, business information or other material for a customized Tapzy product, we use that content for the purpose of designing, producing, printing and fulfilling your order.
We may share the necessary files with trusted printing, production or fulfilment partners where required to complete your order.
We do not claim ownership of artwork or branding that belongs to you or another rights holder.
6. Shopify
Our online store is powered by Shopify.
Shopify processes certain customer, order, account and website information on our behalf in order to provide e-commerce functionality.
Shopify may process information in countries outside South Africa in accordance with its own privacy and data-protection practices.
7. Google Sign-In and Google user data
If Google Sign-In is available and you choose to use it, authentication is provided through Google and Shopify.
Tapzy does not receive or store your Google password.
Through Google Sign-In, Tapzy or Shopify may receive limited account information required for authentication, such as your name, email address and Google account identifier.
We use this information to authenticate you, create or connect your Tapzy customer account, maintain account access, provide customer support and help protect account security.
Google authentication information may be processed by Shopify and authentication service providers only as reasonably necessary to provide customer-account sign-in and related services.
We do not use information received through Google Sign-In for purposes unrelated to customer-account authentication and account services without an appropriate legal basis or your consent.
For more information about Tapzy customer accounts and Google Sign-In, visit our Google Sign-In information page.
8. International processing
Some of the service providers used by Tapzy may process or store personal information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to use reputable service providers and appropriate safeguards consistent with applicable data-protection requirements.
10. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention and legal obligations.
Some transaction information may need to be retained for longer periods where required by South African law.
11. Your rights
Subject to applicable law, including the Protection of Personal Information Act, 2013 (“POPIA”), you may request access to personal information we hold about you, request correction of inaccurate information, request deletion where appropriate, object to certain processing and withdraw consent where processing is based on consent.
Certain information may need to be retained where Tapzy has a legal or legitimate reason to do so.
12. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorized access, disclosure or alteration.
However, no online system can be guaranteed to be completely secure.
13. Children's privacy
Tapzy's products and online store are not specifically directed toward young children.
Where required by law, personal information relating to minors should only be provided with appropriate consent from a parent or legal guardian.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time as our products, services, technology or legal obligations change.
The latest version will always be published on our website with its effective date.
15. Contact us
For privacy questions, requests or concerns, contact Tapzy (Pty) Ltd, South Africa at sales@tapzy.co.za.
You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.
Questions about this document?
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