Terms of Service

1. About Tapzy

Tapzy provides physical products that connect users to digital destinations through technologies such as NFC and QR codes.

Products may include NFC cards, display stands, stickers, customized promotional products and related services.

Some products may be programmed by Tapzy to open links selected by the customer, such as websites, Google Review pages, WhatsApp chats, menus, social profiles or contact pages.

2. Product compatibility

NFC functionality depends on the customer's device supporting NFC and having the relevant functionality enabled.

Most modern smartphones support NFC, but Tapzy cannot guarantee compatibility with every phone, operating system, browser, case or device configuration.

Where available, QR codes may provide an alternative method of opening the programmed destination.

Tapzy is not responsible for limitations caused by a customer's device, operating system, browser, third-party application or connectivity.

3. Third-party websites and services

Tapzy products may be programmed to direct users to services operated by third parties, including Google, WhatsApp, Instagram, Facebook and other platforms.

Tapzy does not own or control these third-party platforms and cannot guarantee their availability, functionality or continued operation.

Changes made by a third-party service may affect how a Tapzy product functions.

4. Customer-provided links

You are responsible for ensuring that links, telephone numbers, account details and other information supplied to Tapzy are accurate.

Tapzy is not responsible for errors resulting from incorrect information supplied by the customer.

You should test your product after receiving it and notify us promptly if you believe it has been programmed incorrectly.

5. Custom products

Tapzy allows individuals and businesses to order customized products. Custom products are not limited to business or bulk customers.

Customers may provide branding, logos, artwork, colours, text, links or other information for customization.

Where a design proof is provided, production may only begin after the customer's approval.

Once a customer approves a design, Tapzy is not responsible for spelling mistakes, incorrect information, layout decisions or other details that were visible in the approved proof.

6. Customer content and intellectual property

By submitting artwork, logos, photographs, trademarks or other material to Tapzy, you confirm that you own that material or have permission to use and reproduce it.

You grant Tapzy permission to use the submitted material solely as reasonably necessary to design, manufacture, print and fulfil your order.

Tapzy may refuse content that appears unlawful, fraudulent, infringing, abusive or otherwise inappropriate.

7. Orders

An order is subject to acceptance by Tapzy.

We may decline or cancel an order where there is a pricing error, product availability issue, suspected fraud, technical problem or other reasonable business reason.

If we cancel an order after receiving payment, we will refund the applicable amount.

8. Pricing

Prices displayed on the website are shown in South African rand unless stated otherwise.

Prices may change without notice.

The price applicable to your order is generally the price shown when your order is placed, subject to correction of obvious pricing or technical errors.

Delivery charges and any applicable taxes will be displayed where relevant during the purchasing process.

9. Payment

Orders must be paid using one of the payment methods made available through our checkout.

Payments may be processed by Shopify or third-party payment providers.

Tapzy may wait for payment confirmation before beginning production or dispatch.

10. Delivery

Tapzy offers delivery within South Africa through third-party courier services.

Estimated delivery dates are estimates rather than guarantees unless specifically stated otherwise.

Delivery may be delayed by courier disruptions, weather, remote-area delivery, supplier delays, public holidays or other circumstances outside Tapzy's reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

Additional charges arising from an incorrect or incomplete address may be passed on to the customer where reasonable.

11. Custom-product production times

Customized products may require additional production time before dispatch.

Production times may vary depending on order quantity, printing method, artwork requirements and availability.

If a design approval is required, production time normally begins only after approval has been received.

12. Returns and refunds

Tapzy wants customers to receive products that are functional and consistent with what was ordered.

If you receive an incorrect, damaged or defective product, contact us within a reasonable period after delivery so that we can investigate and, where appropriate, repair, replace or refund the product in accordance with applicable South African consumer law.

Because customized and personalized products are produced specifically for the customer, change-of-mind returns may not be available once design, production or printing has commenced, where permitted by law.

Nothing in these Terms removes or limits rights that cannot lawfully be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African law.

13. NFC programming and reprogramming

Some NFC products may be capable of being reprogrammed.

Whether a product can be reprogrammed depends on its chip configuration and whether the tag has been permanently locked.

Tapzy is not responsible for changes made to a product's NFC programming by the customer or another person after delivery.

14. Customer accounts

Customers may be able to create or access an account through Shopify Customer Accounts.

You are responsible for maintaining the security of your account and associated email or third-party sign-in provider.

You must notify us if you become aware of unauthorized access to your Tapzy account.

15. Website use

You may not use the Tapzy website for unlawful activity, fraud, unauthorized access, malicious software, scraping that materially disrupts our services or any activity intended to interfere with the operation or security of the website.

16. Tapzy intellectual property

The Tapzy name, logo, branding, website design, written content and original marketing material belong to Tapzy or its licensors unless otherwise stated.

You may not reproduce or commercially use Tapzy intellectual property without permission.

17. Limitation of liability

To the maximum extent permitted by law, Tapzy will not be responsible for indirect, incidental or consequential losses arising from the use of our products or website.

Tapzy is not responsible for losses caused by outages, policy changes or failures of third-party platforms to which an NFC or QR product links.

Nothing in these Terms limits liability or consumer rights where doing so would be prohibited by South African law.

18. Availability of services

We may change, update, suspend or discontinue parts of our website, products or services from time to time.

We do not guarantee that the website will always be uninterrupted or error-free.

19. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with under applicable South African law and subject to any rights available to consumers under South African consumer-protection legislation.

20. Changes to these Terms

We may update these Terms periodically.

The latest version published on the Tapzy website will apply from the date indicated at the top of the document.

21. Contact

Questions about these Terms can be sent to Tapzy (Pty) Ltd, South Africa at sales@tapzy.co.za.